This Privacy Policy explains how Ashpaa LUXE - THE LUXURY STORE ("Ashpaa LUXE - THE LUXURY STORE", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information relating to visitors and customers of https://wowhomefinds.shop/ ("Website").

By accessing, browsing, creating an account, submitting an enquiry, or placing an order through our Website, you agree to the practices described in this Privacy Policy.

1.1 Scope of This Policy

This Privacy Policy applies to information collected through our Website, including information provided while:

Browsing our products.

Creating or using an account.

Placing an order.

Completing the checkout process.

Making a payment.

Contacting customer support.

Submitting an enquiry or feedback.

Communicating with us through email, WhatsApp, phone, or other available channels.

1.2 Information We Collect

We may collect the following types of information:

Identity and Contact Information

Full name.

Email address.

Mobile/phone number.

Billing address.

Shipping/delivery address.

Order Information

Products purchased.

Order number.

Order date and time.

Order value.

Shipping and delivery details.

Return, refund, cancellation, or replacement information.

Transaction status.

Payment Information

We may collect payment-related information such as payment method, transaction reference number, payment status, and related transaction details.

Payment information such as card details, UPI credentials, banking credentials, or other sensitive payment information is processed through our payment gateway and payment service providers. We do not intentionally store complete card, UPI, or banking credentials on our own systems.

Account Information

Where an account facility is available, we may collect information required to create and manage your account, including login-related information.

Communication Information

We may collect information contained in emails, WhatsApp messages, phone communications, customer support requests, feedback, reviews, and other communications exchanged with us.

Technical Information

When you visit our Website, certain information may be collected automatically, including:

IP address.

Browser type and version.

Device type.

Operating system.

Referring website or URL.

Pages visited.

Date and time of access.

Website usage and interaction information.

1.3 How We Collect Information

We may collect information through the following methods:

Directly from you when you create an account, place an order, complete checkout, submit an enquiry, contact us, or provide information to our support team.

Automatically when you browse or use our Website through cookies, server logs, analytics tools, and similar technologies.

Through service providers such as payment gateways, shipping partners, logistics providers, hosting providers, analytics services, and other technology providers involved in operating our Website and fulfilling orders.

1.4 How We Use Your Information

We may use the information collected for the following purposes:

To process and fulfil orders.

To process payments and verify transactions.

To arrange shipping and delivery.

To provide order confirmations and invoices.

To send shipping and delivery updates.

To provide customer support.

To process returns, refunds, cancellations, and replacements.

To respond to enquiries, complaints, and feedback.

To maintain accounting, business, and tax records.

To improve our products, Website, services, and customer experience.

To detect and prevent fraudulent, unauthorized, or suspicious activities.

To protect the security and integrity of our Website.

To communicate important service-related information.

To send promotional or marketing communications where permitted and where applicable consent has been provided.

To comply with applicable laws, regulations, tax requirements, and lawful requests from government or regulatory authorities.

1.5 Sharing and Disclosure of Information

Ashpaa LUXE - THE LUXURY STORE does not sell or rent customers' personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide services, including:

Payment Service Providers

Information may be shared with payment gateways and payment service providers to process and verify customer payments.

Shipping and Logistics Partners

Customer name, contact details, and delivery address may be shared with logistics or courier partners for order delivery.

Technology and Hosting Providers

Information may be processed by hosting, website, cloud, security, and technology service providers that support our Website and business operations.

Analytics and Marketing Providers

We may use analytics and marketing services to understand Website usage, improve our services, and support advertising or promotional activities where applicable.

Professional Advisors

Information may be disclosed to accountants, auditors, legal advisors, or other professional advisors where reasonably required for legitimate business purposes.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, regulatory requirement, or valid request from a government authority.

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business, customer information may be transferred as part of the relevant business transaction, subject to applicable law.

1.6 Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfil orders and provide customer support.

Process returns, refunds, and disputes.

Maintain accounting and tax records.

Prevent fraud and misuse.

Resolve complaints and disputes.

Comply with applicable legal and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

1.7 Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to customer information is limited to authorized personnel and service providers who require such information for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

1.8 International Data Transfers

Certain third-party service providers used by us may process or store information on servers located outside India.

Where such processing occurs, the information may be subject to the privacy, security, and data-processing practices of the relevant third-party provider and applicable law.

1.9 Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

Enable essential Website functionality.

Maintain shopping cart and checkout functionality.

Remember user preferences.

Understand Website traffic and usage.

Improve Website performance.

Analyze customer interaction with our Website.

Support marketing and advertising activities where applicable.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

1.10 Children's Privacy

Our Website is not intended for children below the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

1.11 Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information held about you.

Request correction of inaccurate or incomplete information.

Request deletion of personal information where legally permissible.

Withdraw consent for optional marketing communications.

Raise a complaint regarding the processing or handling of your personal information.

You may submit such requests using the contact details provided below.

1.12 Grievance Officer

For privacy-related complaints, concerns, or requests, you may contact:

Legal Name: Ashpaa LUXE - THE LUXURY STORE

Grievance Officer: Ashpaa LUXE - THE LUXURY STORE Support Team

Email: wowhomefinds11@gmail.com

WhatsApp: +91 9725327692

Address: Plot No. C/980, Opp. SBI Bank, Near Tanki Road, Ramnagar Society, Bhavnagar, Gujarat – 364002, India

We will review and address privacy-related complaints within a reasonable timeframe in accordance with applicable law.

1.13 Third-Party Links

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of such websites before providing them with your personal information.

1.14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review this Privacy Policy periodically.

1.15 Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts applicable to the business location of Ashpaa LUXE - THE LUXURY STORE.

1.16 Contact Us

For any questions, requests, complaints, or concerns regarding this Privacy Policy, please contact us at:

Ashpaa LUXE - THE LUXURY STORE

Email: wowhomefinds11@gmail.com

WhatsApp: +91 9725327692

Address: Plot No. C/980, Opp. SBI Bank, Near Tanki Road, Ramnagar Society, Bhavnagar, Gujarat – 364002, India

Website: https://wowhomefinds.shop/

Thanks & Regards,